Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Shipping In-store collection within 3 to 7 business days
  • Next-day and Express delivery options also available
  • Shipping for custom order within 5 to 12 business days
  • Luggages shipping take extra 3 weeks
  • Purchases are delivered in an xseswary box and bags
  • The delivery from our store managed by DHL, Parcel and Gold Line
PAYMENT METHODS

XSESWARY accepts the following payment methods:

  • Strip (Visa, MasterCard, American Express)
  • Cash On Delivery available at UAE Only
EXCHANGES, RETURNS AND REFUNDS

Items returned within 15 working days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. Returns order: customer will pay return amount and extra charges for shipping.